Refund Policy

Normally you can cancel an online purchase within 14 days. For digital content that starts immediately, that right ends once the content is delivered, but only if you agreed to that first.

At checkout we ask you to confirm that you want Pro to start straight away and that you understand you'll lose the 14-day withdrawal right once it's active. If you didn't give that confirmation, you can still withdraw within 14 days and get a full refund.

• You were charged twice, or charged without your permission.
• Pro features don't work on your account and we can't fix it.
• You ask within 14 days of buying and haven't used any Pro feature yet.

Contact us with the email or username of your Stram account and the date you bought Pro. Refunds go back to the original payment method within 5–10 business days. When a refund is made, Pro is removed from the account.

Message us on TikTok at @stram.lol. We reply within 30 days, usually much sooner.

Please contact us before disputing a payment with your bank. We'll usually sort it out faster.